For an efficacious communication between the patients and the healthcare provider, the message must be clear and concise, avoid interruptions and distractions, the patient or the physicians must be able to hear, receive and understand the message. The most common barriers to efficacious communication that reduces patient satisfaction are disruptive behaviors, ethnicity and culture, expectations and personal values, the difference in language, the difference in payment, rewards, and payments when the effort made to improve health care quality or safety are threatened, and healthcare providers tend to work autonomously.
To improve patient satisfaction through effective communication, healthcare providers have to follow these steps;
Make the satisfaction of patient the priority and discuss with the team members to come up with an action plan to handle the deficiency or shortcomings.
Take a survey to the patient and ask for their feedback on patient satisfaction.
Educate the staff members the action plan developed through team meetings or emails.
Scrutinize the employee knowledge, observe their behavior and give them feedback. Then track and monitor their outcomes.
Connect closely with the patient and apply the core communication etiquette.
Finally, communicate with them about their concerns, problems and ideas through different means such as online media, written or verbal.
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